Services. What I offer

Contact Center Consultant

With over 20 years of contact center experience that includes creating new centers and groups from the ground up and hands-on experience as an Agent, QA Monitor, WFM tech, Programmer, IT Helpdesk, Analyst, Supervisor, and Director, I can help you with any and all aspects of running inbound or outbound centers in Sales, Direct-response, Customer Sat, or Technical Support.

Report Creation & Analysis

I have over 3 years experience analyzing data and creating reports and dashboards for external and internal clients. From Excel to Qlikview, Powerpoint to Access, I can help you visualize your data and gain deeper insights.